Case Study

Donately Fights Fraud and Carding Bot Attacks

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Company

Donately is an online donation platform for nonprofits, religious organizations, and social good causes. Founded in 2013, Donately has helped thousands of organizations raise money online with advanced and flexible capabilities and at an affordable cost. Donately processes millions of dollars a month, with more than 1,000 accounts actively raising money at any given moment.

“In three days, we could see a huge reduction of fraudulent transaction attempts — from 100,000 to 150. Now our customers get three layers of security: Donately’s anti-fraud protection, Stripe’s payment protection, and the big umbrella of HUMAN along with its always-available security analysts — a level of security that no organization can get with just a homegrown solution.”

– CEO, Donately

Challenge

To avoid fraudulent transactions, Donately blocked activity from locations where they didn’t expect user activity, such as Russia and the far east. But then the team started to see much larger numbers of fraudulent transactions coming from their natural territory. In particular, the ratio of fraudulent to legitimate transactions originating from Brazil skyrocketed to 1,000:1. Donately didn’t want to block Brazil entirely, so the company realized it needed a bot management solution to prevent fraudulent transactions.

Solution

Donately turned to HUMAN Application Protection, a behavior-based machine learning solution that accurately detects and mitigates bad bots on web and mobile apps and APIs.

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  • Accurate bot protection: HUMAN protection on the checkout page enabled real-time mitigation of fraudulent transactions before they got to the payment service or incurred any chargebacks.
  • Open architecture: Application Protection could be deployed anywhere within the existing infrastructure with no changes required.
  • Always-available security expert support: HUMAN offers best-in-class service and responsiveness, fast deployment and 24/7/365 security analyst oversight.

RESULTS

Donately saw a huge drop in fraudulent transactions after implementing Application Protection. The number of fraudulent transaction attempts hitting their servers dropped from 100,000 to around 150 over a three-day period.

Furthermore, Donately saved significant time responding to bot attacks. HUMAN support helped Donately cut the time they spent on dealing with automated fraud, letting them focus on their customers and capabilities.

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